Introduction

RAKARIK.com is a content hosted on the Internet and operated by Ste RAKARIK SARLAU, Limited Liability Company with Sole Shareholder, registered in the commercial register of Casablanca under number RC 402647, with a capital of 100,000 dirhams and whose registered office is located at 67, rue Chevalier Bayard, Casablanca. The following general conditions of sale and use apply to all orders on our e-commerce website available at the following address: en.rakarik. com or by phone at: 212.5.23.80.06.47 or by email rakarikcontact@gmail.com. The present general conditions of sale and use are likely to be modified at any time by the company Ste RAKARIK SARLAU. It is your responsibility to consult them and formally accept them before placing an order on the rakarik.com website.

The general conditions of sales and use valid are those appearing on the site at the time of your order. RAKARIK.com reserves the right to delete the account of a user, in case of violation of these terms and conditions of sale and use.

Responsibility :

The products sold on rakarik.com comply with the Moroccan laws. Product photos on rakarik.com are for illustrative products in stock. The company RAKARIK SARLAU is in no way liable for damages resulting from improper use of products purchased by the customer on our website en.rakarik.com.

The orders :

Means of sending the orders on the site rakarik.com:

It is possible to place the order online on the website en.rakarik.com, by phone: 212.5.23.80.06.47, Monday to Friday from 8:30 to 18:00, or by email by sending us an order form on the email: rakarikcontact@gmail.com. After having selected the desired products in your cart and during the transmission of your order, you must confirm these terms and conditions of sale and use. Before confirming your order, it will be necessary to check the content of your cart (for example: identification and quantity of selected products, corresponding price, terms and delivery charges) before validating it, to accept the present general conditions of sale and use and check your payment method of the order.

Order management :

After sending your order, rakarik.com will acknowledge receipt by sending you an email including the summary of your order as confirmation of the latter, its references and these terms and conditions of sale and use then validate your order definitively on the system. The confirmation email will be sent to the email address you use to identify yourself in your customer area. If you do not receive any email, we recommend that you contact our customer service rakarikcontact@gmail.com or at: 212.5.23.80.06.47

Rakarik.com has the right not to validate your order if:

it does not comply with these general conditions of sale and use,

one of your previous orders would not have been paid at maturity,

a dispute relating to the payment of one of your previous orders is being processed,

or for any legitimate reason.

Information about prices:

The offers of products and services are valid as they are visible on the site. The prices appearing in the catalog of the site www.rakarik.com are (All Taxes Included)  taking account of the applicable VAT ( Value Added Tax) on the day of the order. Ste RAKARIK SARLAU reserves the right to modify its prices at any time but the price listed on the day of the order will be the only applicable at the time of purchase. The prices of the products indicated on the labels of the products of the site are except expenses of delivery and / or other possible additional services. The delivery rates applicable for the products ordered on the site appear in the "Delivery" pane. The products remain with the property of Ste RAKARIK SARLAU until the total payment of the amount of your order .

Availability:

The products offered on rakarik.com are still valid except if there is a shortage of stock.

Security and fight against fraud:

To ensure the security of your information, transactions and purchases on our site and to fight against fraud, we use the SSL (Secure Socket Layer) security system on our entire site rakarik.com. Online payments from en.rakarik.com are made via a secure payment platform, with the collaboration of CMI and Maroc Télécommerce / paypal. The information of your Payment Card transmitted during your order is encrypted thanks to the security system mentioned above. The customer must communicate sincere information because any false information is considered fraudulent and could be the cause of the cancellation of your order.

Payment terms :

Confirming your order commits you to pay the indicated price.

The payment terms offered by rakarik.com:

Bank cards :

Payment by credit card is provided by Maroc Télécommerce / paypal which guarantees the security of your transactions with the Center Monétique Interbancaire (CMI) / paypal. Payment by credit card can be made by a Moroccan or foreign bank card. The personal data of the user are encrypted during transactions between Maroc Télécommerce and CMI / paypal to guarantee the confidentiality of the user. The customer must provide honest information as any false information is considered fraudulent and could void the order and be subject to prosecution. Payment by credit card is certified by the CMI, VISA, MasterCard, paypal and all International banks. During payment by credit card, the customer may be asked for supporting documents to verify his identity and to announce any fraud attempt.

Delivery methods:

The site en.rakarik.com offers you different types of delivery either at your home or at your office. Delivery terms, costs and deadlines differ according to the delivery method chosen by the customer on the site. The amount of your delivery costs will be indicated during your order. The delivery time starts from the moment the transport company picked the package from the company RAKARIK SARL AU. RAKARIK SARLAU has the right to change the delivery rates at any time without conditions or notice. In case of delay en.rakarik.com will inform you. On your part, you must notify us of the delay in delivery via Email rakarikcontact@gmail.com or by calling our customer service on the following number 212.5.23.80.06.47

Receipt of products:

In case of delivered products damaged

If you notice that your ordered products are damaged, it will be necessary to contact the customer service of rakarik.com on 212.5.23.80.06.47 or by email rakarikcontact@gmail.com for the treatment of your case.

Return policy of your order:

Terms and conditions

Ste RAKARIK SARLAU guarantees a good delivery of its products to its customers. In addition, we remind you that when you take physical possession of the products ordered in good condition, Ste RAKARIK SARL is no longer responsible for the risk of loss or damage to your products.

Any return of your order must be reported to the "Return" service of Ste RAKARIK SARLAU to the email address rakarikcontact@gmail.com.

The deadline for returning your order is 7 days from the date of receipt of your ordered goods. The customer must return the items validated for the change in their original packaging and packaging, new and clean, accompanied by all their accessories and instructions for use. The expenses of sending the article wished to be exchanged or canceled are the responsibility of the customer. Any violation of the conditions of the return indicated above will be considered as renunciation of the customer with the exercise of his right of the return. the return of items paid by credit card, processing fees are subtracted from the amount to be refunded up to 5% of the amount of the order. The refund is done within 30 days.

Processing of your personal data:

The personal data of our customers are treated with confidentiality. Only employees and partners of RAKARIK SARLAU have access to it. According to the law n ° 09-08 promulgated by the Dahir 1-09-15 of February 18th, 2009, relative to the protection of the natural persons with regard to the treatment of the personal information, you benefit from the right of access and of modification of your information by contacting our customer service on the following number 212.5.23.80.06.47 The information generated on the site en.rakarik.com are used for the delivery of products to customers, possible advertising campaigns and for the creation targeted products for the benefit of our customers. Technical partners and subcontractors may be recipients of certain data. Non-transmission of information related to your order may prevent completion of your transaction.

Intellectual property :

All content on the website en.rakarik.com is a property of RAKARIK SARLAU.

Any attempt to copy is considered to be fraudulent and therefore subject to prosecution.

Force majeure:

RAKARIK SARLAU is aware of its obligations and it would fill them whole except in case of force majeure duly justified.

Attribution of jurisdiction :

These general conditions of sale and use are administered by Moroccan law. For all disputes relating to this contract between RAKARIK SARLAU and the customer, the Commercial Court of CASABLANCA will be the only reference.

Guarantee:

All products sold on en.rakarik.com are guaranteed by our suppliers.